Harsono, S., Widyantoro, H., Prawitowati, T., & Rachmat, B. (2020). Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia. Religación, 5(23), 118-125. Retrieved from https://revista.religacion.com/index.php/religacion/article/view/605