Masaquiza Caiza, Carlos Santiago, Juan Carlos Alarcón Gavilanes, and Jenny Carolina Molina Herrera. “User Satisfaction in Vehicle Registration Agencies: An Approach to Service Quality in Ambato”. Religación 8, no. 35 (March 20, 2023): e2301024. Accessed June 20, 2024. https://revista.religacion.com/index.php/religacion/article/view/1024.