Digital Governance: Experience of Decentralized Autonomous Governments in Ecuador, the case of Machala

Abstract

The objective of the article is to analyze the Experience in Ecuador Digital Governance of Decentralized Autonomous Governments: GAD Machala. Nowadays, characterized by the internet phenomenon that transformed communication and interaction between people, analyzing electronic government takes on significant importance, given the impact it has on improving government management; since the use of ICTs in public administration at any level of government represents a paradigm shift that facilitates the State’s approach to citizens and encourages participation in public decision-making, creating communication channels that increase transparency. in resource management. The methodology used is part of the quantitative approach, therefore the survey technique was applied, and the questionnaire was used as an instrument to the selected sample of 385 citizens of the Machala Canton. The research was descriptive, and the methods used were empirical. Among the results of the research, the positive evaluation that the respondents made of the digital governance strategies implemented by the GAD Machala offered by the GAD Machala web portal is observed. Among the conclusions the e-government provided by GAD Machala is citizen-oriented since it provides services aimed at satisfying the needs of citizens, which is an action that strengthens the civil responsibility activities that as an entity it has the obligation to carry out.