Impacto del marketing digital en consumidores versátiles en la era digital: un análisis bibliométrico

  • María Fernanda Ruiz Pinto Universidad Indoamérica | Ambato | Ecuador
  • Daniel Dario Constante Portero Gobierno Autónomo Descentralizado Municipalidad de Mocha | Ambato | Ecuador
  • Ana Barbara Alvarado Corti Investigadora independiente | Quito | Ecuador
  • Darío Sebastián López Gamboa Investigador independiente | Ambato | Ecuador
Palabras clave: marketing digital, redes Sociales, comercio electrónico, era digital, análisis bibliométrico.

Resumen

Este artículo aborda el impacto del marketing digital en consumidores versátiles en la era digital mediante un análisis bibliométrico. El problema investigado se centra en comprender cómo el marketing digital afecta a los consumidores en un entorno donde la versatilidad y la adaptabilidad son clave. El objetivo del estudio es analizar la literatura académica disponible sobre este tema para identificar tendencias y áreas de interés emergentes. Este artículo analiza el impacto del marketing digital en consumidores versátiles mediante un análisis bibliométrico. Se investigó cómo el marketing digital afecta a los consumidores en un entorno de constante adaptabilidad. El estudio revisó sistemáticamente 160 artículos científicos indexados en Scopus, utilizando técnicas bibliométricas para evaluar la producción académica y las relaciones entre autores, instituciones y temas. Los resultados revelan un interés creciente en la personalización, la experiencia del usuario y la integración de tecnologías emergentes. Se concluye la necesidad de adaptar continuamente las estrategias de marketing digital para satisfacer las demandas cambiantes de los consumidores en la era digital.

Descargas

La descarga de datos todavía no está disponible.

##plugins.generic.paperbuzz.metrics##

Cargando métricas ...

Biografía del autor/a

María Fernanda Ruiz Pinto, Universidad Indoamérica | Ambato | Ecuador

Ingeniera en Marketing, con una maestría en administración y estudios adicionales en la UE. Ha trabajado como docente en el GAD Municipalidad de Ambato. En la actualidad es docente y trabaja para una agencia de marketing.

Daniel Dario Constante Portero, Gobierno Autónomo Descentralizado Municipalidad de Mocha | Ambato | Ecuador

Ingeniero en Diseño Gráfico por la Universidad Técnica de Ambato, con maestrías en Marketing y Comunicación Política por la Universidad TECH y en Comunicación con mención en Medios Digitales por la Universidad Técnica de Cotopaxi. Actualmente, trabaja en una red europea de creación de contenidos y como diseñador gráfico en el GAD Municipalidad de Mocha.

Ana Barbara Alvarado Corti, Investigadora independiente | Quito | Ecuador

Licenciada en Marketing y Administración de Empresas, con un Minor en Psicología y estudios adicionales en universidades europeas. Ha trabajado como Técnico de Marketing y Community Manager.

Darío Sebastián López Gamboa, Investigador independiente | Ambato | Ecuador

Licenciado en Administración de Empresas, actualmente administrador en una estación de servicios.

Citas

Agnew, C. (2023). Unlocking sustainable e-commerce growth: The role of owned channels. Journal of Digital and Social Media Marketing, 11(2), 115-127

Al Mansoori, M. S., & Ahmad, S. Z. (2021). Adapting to the “new normal” post-pandemic consumer behavior: The case of Rafeeg’s strategy of service marketing. Emerald Emerging Markets Case Studies, 11(3), 1-17. https://doi.org/10.1108/EEMCS-08-2020-0311

Angeloni, S., & Rossi, C. (2021). An analytical model for comparing the profitability of competing online marketing channels: Search engine marketing versus e-commerce marketplace. Journal of Marketing Theory and Practice, 29(4), 534-549. https://doi.org/10.1080/10696679.2021.1879656

Bazuhair, N. A. S. (2023). Awareness of business administration students of the role of digital marketing in the growth of e-commerce. International Journal of Professional Business Review, 8(2). https://doi.org/10.26668/businessreview/2023.v8i2.1123

Biswas, B., Sanyal, M. K., & Mukherjee, T. (2023). AI-Based Sales Forecasting Model for Digital Marketing. International Journal of e-Business Research, 19(1). https://doi.org/10.4018/IJEBR.317888

Cao, Y., Shao, T., Wan, G., & Yi, C. (2024). Signaling green capability with wholesale price or certification. International Journal of Production Economics, 268. https://doi.org/10.1016/j.ijpe.2023.109101

Cedrola, E., & Hu, L. (2022). Digital Marketing Channels in the Chinese luxury Industry A Focus on International Brands Post Covid-19. Micro and Macro Marketing, 31(3), 389-413. https://doi.org/10.1431/105550

Cherkasova, V. A., & Slepushenko, G. A. (2021). The impact of digitalization on the financial performance of Russian companies. Finance: Theory and Practice, 25(2), 128-142). https://doi.org/10.26794/2587-5671-2021-25-2-128-142

Colella, G., & Amatulli, C. (2022). Digital luxury retailing and the COVID-19 pandemic: A qualitative study. International Journal of Electronic Marketing and Retailing, 13(2), 157-189. https://doi.org/10.1504/IJEMR.2022.121804

Deng, Q., Hine, M. J., Ji, S., & Wang, Y. (2023). What Makes Brand Social Media Posts Engaging? An Integrative Framework and Future Research Agenda. Journal of Internet Commerce, 22(1), 1-39. https://doi.org/10.1080/15332861.2021.2011599

Diaz, L. R. H. (2023). Evaluation of the effects of consumer trust on electronic word-of-mouth (E-WOM) in e-commerce stores in Colombia. Innovar, 33(87), 123-137. https://doi.org/10.15446/innovar.v33n87.105513

Duan, W., & Zhang, J. (2021). The Comparative Performance of Online Referral Channels in E-Commerce. Journal of Management Information Systems, 38(3), 828-854. https://doi.org/10.1080/07421222.2021.1962598

Eni, Y. (2021). Systematic Literature Review And Future Research Directions To Digital Marketing. Journal of Management Information and Decision Sciences, 24, 1-8.

Erdmann, A., Arilla, R., & Ponzoa, J. M. (2022). Search engine optimization: The long-term strategy of keyword choice. Journal of Business Research, 144, 650-662. https://doi.org/10.1016/j.jbusres.2022.01.065

Ezenwafor, E. C., Ayodele, A. A., & Nwaizugbo, C. I. (2021). Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria: Mediating effect of brand awareness. Journal of Electronic Commerce in Organizations, 19(3), 16-27. https://doi.org/10.4018/JECO.2021070102

Ghalwash, S., Ismail, A., & Maurya, M. (2022). Scarabaeus Sacer: An iconic green brand advocating sustainability in the era of digital economy and connectivity. Emerald Emerging Markets Case Studies, 12(4), 1-34. https://doi.org/10.1108/EEMCS-10-2021-0334

Goldman, S. P. K., van Herk, H., Verhagen, T., & Weltevreden, J. W. J. (2021). Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets. International Small Business Journal: Researching Entrepreneurship, 39(4), 350-371. https://doi.org/10.1177/0266242620962658

Gomez-Pino, L. B., Huertas-Vilca, K. S., Maguiña-Rivero, O. F., & Cordova-Buiza, F. (2023). Customer loyalty and administrative management of e-commerce in the telecommunications sector in Latin America. En Problems and Perspectives in Management, 21(3), 330-342). https://doi.org/10.21511/ppm.21(3).2023.26

Haudi, Rahadjeng, E. R., Santamoko, R., Putra, R. S., Purwoko, D., Nurjannah, D., Koho, I. R., Wijoyo, H., Siagian, A. O., Cahyono, Y., & Purwanto, A. (2022). The role of e-marketing and e-crm on e-loyalty of indonesian companies during covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224. https://doi.org/10.5267/j.uscm.2021.9.006

Henama, U. S., & Apleni, L. (2020). The effect of E-Commerce travel agencies in East London, South Africa. African Journal of Hospitality, Tourism and Leisure, 9(1), 1-14.

Herrada-Lores, S., Iniesta-Bonillo, M. Á., & Estrella-Ramón, A. (2022). Weaknesses and strengths of online marketing websites. Spanish Journal of Marketing—ESIC, 26(2), 189-209. https://doi.org/10.1108/SJME-11-2021-0219

Hosahally, S., & Zaremba, A. (2023). A decision-making characteristics framework for marketing attribution in practice: Improving empirical procedures. Journal of Digital and Social Media Marketing, 11(1), 89-100.

Kalyanaram, G., Saini, G. K., Mony, S., & Jayasankaran, N. (2022). Behavioral response to online pricing: Empirical and managerial insights. Journal of Indian Business Research, 14(2), 167-185. https://doi.org/10.1108/JIBR-07-2021-0281

Karambut, F. (2021). The effect of marketing mix perception on the intention of online merchant financing. En Journal of Small Business Strategy, 31(3), 19-32.

Klioutchnikov, I. K., Kliuchnikov, Oleg. I., & Molchanova, O. A. (2020). Alliance of Commerce and Financial Intermediation with Social Networks: Problems and Prospects. IBIMA Business Review, 2020. https://doi.org/10.5171/2020.704163

Kuzyk, O., Kabanova, O., Chyrva, H., Vlasenko, D., & Komarnytska, H. (2023). Trends and perspectives on the impact of digital technologies on the efficacy of marketing communication. Financial and Credit Activity: Problems of Theory and Practice, 6(53), 471-486. https://doi.org/10.55643/fcaptp.6.53.2023.4259

McKee, S., Sands, S., Pallant, J. I., & Cohen, J. (2023). The evolving direct-to-consumer retail model: A review and research agenda. En International Journal of Consumer Studies, 47(6), 2816-2842. https://doi.org/10.1111/ijcs.12972

Miralles-Pechuán, L., Ponce, H., & Martínez-Villaseñor, L. (2020). A 2020 perspective on “A novel methodology for optimizing display advertising campaigns using genetic algorithms”. Electronic Commerce Research and Applications, 40. https://doi.org/10.1016/j.elerap.2020.100953

Moreira, I., Stenzel, P., Lopes, J. M., & Oliveira, J. (2021). Do digital influencers successfully contribute to reducing the gap between customers and companies? Brazilian Business Review, 18(6), 662-678. https://doi.org/10.15728/bbr.2021.18.6.4

Naik, R. B., & Singh, U. (2024). A Review on Applications of Chaotic Maps in Pseudo-Random Number Generators and Encryption. En Annals of Data Science, 11(1), 25-50. https://doi.org/10.1007/s40745-021-00364-7

Orzan, M. C., Burlacu, S., Florescu, M. S., Orzan, O. A., & MacOvei, O. I. (2020). The effects of online marketing on financial performance in the textile industry. Industria Textila, 71(3), 288-293. https://doi.org/10.35530/IT.071.03.1826

Palla, P. J., Kyriacou, E., & Zarkada, A. (2023). The effect of involvement on attitude formation and strength in the digital domain. Journal of Marketing Communications, 29(2), 137-160. https://doi.org/10.1080/13527266.2022.2154062

Pollák, F., Vavrek, R., Váchal, J., Markovič, P., & Konečný, M. (2021). Analysis of Digital Customer Communities in terms of their interactions during the first wave of the COVID-19 pandemic. Management and Marketing, 16(2), 134-151. https://doi.org/10.2478/mmcks-2021-0009

Ponzoa, J. M., & Erdmann, A. (2021). E-Commerce Customer Attraction: Digital Marketing Techniques, Evolution and Dynamics across Firms. En Journal of Promotion Management, 27(5), 697-715. https://doi.org/10.1080/10496491.2021.1880521

Praswati, A. N., Sukresna, I. M., Muna, N., & Muna, N. (2024). The adoption of business-to-consumer commerce for small and medium enterprises growth. En Uncertain Supply Chain Management, 12(3), 2051-2062. https://doi.org/10.5267/j.uscm.2024.2.001

Rangaswamy, E., Yong, W. S., & Joy, G. V. (2023). The evaluation of challenges and impact of digitalisation on consumers in Singapore. International Journal of System Assurance Engineering and Management, 15. https://doi.org/10.1007/s13198-023-02023-x

Raymond, M. A., Smith, H. R., & Carlson, L. (2024). Being inclusive means being accessible: Problems with digital media for visually impaired consumers. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 34(1), 5-18. https://doi.org/10.1080/21639159.2023.2280319

Romero-Sánchez, D., & Barrios, D. (2023). E-commerce adoption in the fruit and vegetable sector: an analysis in pandemic times. Innovar, 33(87), 59-72. https://doi.org/10.15446/innovar.v33n87.105505

Saldanha, A. (2023). Zepto – 10-min grocery delivery service. Emerald Emerging Markets Case Studies, 13(2), 1-15. https://doi.org/10.1108/EEMCS-10-2022-0372

Sampedro Guamán, C. R., Palma Rivera, D. P., Machuca Vivar, S. A., & Arrobo Lapo, E. V. (2021). Digital transformation of marketing in small and medium companies through social networks. Universidad y Sociedad, 13(3), 484-490.

Santana, Y. P. (2022). Binding relationship between digital marketing strategies and the failure of smes. guayaquil case study. Universidad y Sociedad, 14(5), 248-255.

Saura, J. R., Palacios-Marqués, D., & Barbosa, B. (2023). A review of digital family businesses: Setting marketing strategies, business models and technology applications. International Journal of Entrepreneurial Behaviour and Research, 29(1), 144-165. https://doi.org/10.1108/IJEBR-03-2022-0228

Sharif, A., Sulaiman, Z., & Chaudhry, A. A. (2022). Antecedents of Brand Loyalty Using Brand Personality as a Moderator in Social Media Brand Communities. International Journal of Industrial Engineering and Production Research, 33(3). https://doi.org/10.22068/ijiepr.33.3.9

Silva, E. S., & Bonetti, F. (2021). Digital humans in fashion: Will consumers interact? Journal of Retailing and Consumer Services, 60. https://doi.org/10.1016/j.jretconser.2020.102430

Song, Y., Escobar, O., Arzubiaga, U., & De Massis, A. (2022). The digital transformation of a traditional market into an entrepreneurial ecosystem. Review of Managerial Science, 16(1), 65-88. https://doi.org/10.1007/s11846-020-00438-5

Teofilus, T., Sutrisno, T. F. C. W., Hongdiyanto, C., & Wananda, V. (2020). A study of indonesian online marketplace: Information processing theory paradigm. Journal of Distribution Science, 18(8), 75-87. https://doi.org/10.15722/jds.18.8.202008.75

Varsha, P. S., Akter, S., Kumar, A., Gochhait, S., & Patagundi, B. (2021). The Impact of Artificial Intelligence on Branding: A Bibliometric Analysis (1982-2019). Journal of Global Information Management, 29(4), 221-246. https://doi.org/10.4018/JGIM.20210701.oa10

Vazquez, E. E. (2020). Effects of enduring involvement and perceived content vividness on digital engagement. Journal of Research in Interactive Marketing, 14(1), 1-16. https://doi.org/10.1108/JRIM-05-2018-0071

Villanova, D., Bodapati, A. V., Puccinelli, N. M., Tsiros, M., Goodstein, R. C., Kushwaha, T., Suri, R., Ho, H., Brandon, R., & Hatfield, C. (2021). Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time. Journal of Retailing, 97(1), 116-132. https://doi.org/10.1016/j.jretai.2021.02.001

Weinstein, A. T., Anti, K., & Ochoa, E. (2022). World’s biggest retailer launches Walmart Plus and customers have their say. Journal of Business Strategy, 43(6), 381-390. https://lc.cx/GfRiI0

Wu, Y., & Liu, Q. (2024). A Novel Deep Learning-Based Visual Search Engine in Digital Marketing for Tourism E-Commerce Platforms. Journal of Organizational and End User Computing, 36(1). https://doi.org/10.4018/JOEUC.340386

Yuan, C., Moon, H., Wang, S., Yu, X., & Kim, K. H. (2021). Study on the influencing of B2B parasocial relationship on repeat purchase intention in the online purchasing environment: An empirical study of B2B E-commerce platform. Industrial Marketing Management, 92, 101-110. https://doi.org/10.1016/j.indmarman.2020.11.008

Zhu, P., Liu, Z., Li, X., Jiang, X., & Zhu, M. X. (2023). The influences of livestreaming on online purchase intention: Examining platform characteristics and consumer psychology. Industrial Management and Data Systems, 123(3), 862-885. https://doi.org/10.1108/IMDS-07-2022-0430

Publicado
2024-08-13
Cómo citar
Ruiz Pinto, M. F., Constante Portero, D. D., Alvarado Corti, A. B., & López Gamboa, D. S. (2024). Impacto del marketing digital en consumidores versátiles en la era digital: un análisis bibliométrico. Religación, 9(42), e2401262. https://doi.org/10.46652/rgn.v9i42.1262