O impacto do marketing digital em consumidores versáteis na era digital: uma análise bibliométrica

  • María Fernanda Ruiz Pinto Universidad Indoamérica | Ambato | Ecuador
  • Daniel Dario Constante Portero Gobierno Autónomo Descentralizado Municipalidad de Mocha | Ambato | Ecuador
  • Ana Barbara Alvarado Corti Investigadora independiente | Quito | Ecuador
  • Darío Sebastián López Gamboa Investigador independiente | Ambato | Ecuador
Palavras-chave: marketing digital, mídia social, comércio eletrônico, era digital, análise bibliométrica.

Resumo

Este artigo aborda o impacto do marketing digital sobre os consumidores versáteis na era digital por meio de uma análise bibliométrica. O problema de pesquisa se concentra em entender como o marketing digital afeta os consumidores em um ambiente em que a versatilidade e a adaptabilidade são fundamentais. O objetivo do estudo é analisar a literatura acadêmica disponível sobre esse tópico para identificar tendências emergentes e áreas de interesse. Este artigo analisa o impacto do marketing digital em consumidores versáteis por meio de uma análise bibliométrica. Ele investigou como o marketing digital afeta os consumidores em um ambiente de constante adaptabilidade. O estudo analisou sistematicamente 160 artigos científicos indexados na Scopus, usando técnicas bibliométricas para avaliar a produção acadêmica e as relações entre autores, instituições e tópicos. Os resultados revelam um interesse crescente em personalização, experiência do usuário e integração de tecnologias emergentes. O estudo conclui a necessidade de adaptar continuamente as estratégias de marketing digital para atender às demandas em constante mudança dos consumidores na era digital.

Downloads

Não há dados estatísticos.

##plugins.generic.paperbuzz.metrics##

Carregando Métricas ...

Biografia do Autor

María Fernanda Ruiz Pinto, Universidad Indoamérica | Ambato | Ecuador

Ingeniera en Marketing, con una maestría en administración y estudios adicionales en la UE. Ha trabajado como docente en el GAD Municipalidad de Ambato. En la actualidad es docente y trabaja para una agencia de marketing.

Daniel Dario Constante Portero, Gobierno Autónomo Descentralizado Municipalidad de Mocha | Ambato | Ecuador

Ingeniero en Diseño Gráfico por la Universidad Técnica de Ambato, con maestrías en Marketing y Comunicación Política por la Universidad TECH y en Comunicación con mención en Medios Digitales por la Universidad Técnica de Cotopaxi. Actualmente, trabaja en una red europea de creación de contenidos y como diseñador gráfico en el GAD Municipalidad de Mocha.

Ana Barbara Alvarado Corti, Investigadora independiente | Quito | Ecuador

Licenciada en Marketing y Administración de Empresas, con un Minor en Psicología y estudios adicionales en universidades europeas. Ha trabajado como Técnico de Marketing y Community Manager.

Darío Sebastián López Gamboa, Investigador independiente | Ambato | Ecuador

Licenciado en Administración de Empresas, actualmente administrador en una estación de servicios.

Referências

Agnew, C. (2023). Unlocking sustainable e-commerce growth: The role of owned channels. Journal of Digital and Social Media Marketing, 11(2), 115-127

Al Mansoori, M. S., & Ahmad, S. Z. (2021). Adapting to the “new normal” post-pandemic consumer behavior: The case of Rafeeg’s strategy of service marketing. Emerald Emerging Markets Case Studies, 11(3), 1-17. https://doi.org/10.1108/EEMCS-08-2020-0311

Angeloni, S., & Rossi, C. (2021). An analytical model for comparing the profitability of competing online marketing channels: Search engine marketing versus e-commerce marketplace. Journal of Marketing Theory and Practice, 29(4), 534-549. https://doi.org/10.1080/10696679.2021.1879656

Bazuhair, N. A. S. (2023). Awareness of business administration students of the role of digital marketing in the growth of e-commerce. International Journal of Professional Business Review, 8(2). https://doi.org/10.26668/businessreview/2023.v8i2.1123

Biswas, B., Sanyal, M. K., & Mukherjee, T. (2023). AI-Based Sales Forecasting Model for Digital Marketing. International Journal of e-Business Research, 19(1). https://doi.org/10.4018/IJEBR.317888

Cao, Y., Shao, T., Wan, G., & Yi, C. (2024). Signaling green capability with wholesale price or certification. International Journal of Production Economics, 268. https://doi.org/10.1016/j.ijpe.2023.109101

Cedrola, E., & Hu, L. (2022). Digital Marketing Channels in the Chinese luxury Industry A Focus on International Brands Post Covid-19. Micro and Macro Marketing, 31(3), 389-413. https://doi.org/10.1431/105550

Cherkasova, V. A., & Slepushenko, G. A. (2021). The impact of digitalization on the financial performance of Russian companies. Finance: Theory and Practice, 25(2), 128-142). https://doi.org/10.26794/2587-5671-2021-25-2-128-142

Colella, G., & Amatulli, C. (2022). Digital luxury retailing and the COVID-19 pandemic: A qualitative study. International Journal of Electronic Marketing and Retailing, 13(2), 157-189. https://doi.org/10.1504/IJEMR.2022.121804

Deng, Q., Hine, M. J., Ji, S., & Wang, Y. (2023). What Makes Brand Social Media Posts Engaging? An Integrative Framework and Future Research Agenda. Journal of Internet Commerce, 22(1), 1-39. https://doi.org/10.1080/15332861.2021.2011599

Diaz, L. R. H. (2023). Evaluation of the effects of consumer trust on electronic word-of-mouth (E-WOM) in e-commerce stores in Colombia. Innovar, 33(87), 123-137. https://doi.org/10.15446/innovar.v33n87.105513

Duan, W., & Zhang, J. (2021). The Comparative Performance of Online Referral Channels in E-Commerce. Journal of Management Information Systems, 38(3), 828-854. https://doi.org/10.1080/07421222.2021.1962598

Eni, Y. (2021). Systematic Literature Review And Future Research Directions To Digital Marketing. Journal of Management Information and Decision Sciences, 24, 1-8.

Erdmann, A., Arilla, R., & Ponzoa, J. M. (2022). Search engine optimization: The long-term strategy of keyword choice. Journal of Business Research, 144, 650-662. https://doi.org/10.1016/j.jbusres.2022.01.065

Ezenwafor, E. C., Ayodele, A. A., & Nwaizugbo, C. I. (2021). Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria: Mediating effect of brand awareness. Journal of Electronic Commerce in Organizations, 19(3), 16-27. https://doi.org/10.4018/JECO.2021070102

Ghalwash, S., Ismail, A., & Maurya, M. (2022). Scarabaeus Sacer: An iconic green brand advocating sustainability in the era of digital economy and connectivity. Emerald Emerging Markets Case Studies, 12(4), 1-34. https://doi.org/10.1108/EEMCS-10-2021-0334

Goldman, S. P. K., van Herk, H., Verhagen, T., & Weltevreden, J. W. J. (2021). Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets. International Small Business Journal: Researching Entrepreneurship, 39(4), 350-371. https://doi.org/10.1177/0266242620962658

Gomez-Pino, L. B., Huertas-Vilca, K. S., Maguiña-Rivero, O. F., & Cordova-Buiza, F. (2023). Customer loyalty and administrative management of e-commerce in the telecommunications sector in Latin America. En Problems and Perspectives in Management, 21(3), 330-342). https://doi.org/10.21511/ppm.21(3).2023.26

Haudi, Rahadjeng, E. R., Santamoko, R., Putra, R. S., Purwoko, D., Nurjannah, D., Koho, I. R., Wijoyo, H., Siagian, A. O., Cahyono, Y., & Purwanto, A. (2022). The role of e-marketing and e-crm on e-loyalty of indonesian companies during covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224. https://doi.org/10.5267/j.uscm.2021.9.006

Henama, U. S., & Apleni, L. (2020). The effect of E-Commerce travel agencies in East London, South Africa. African Journal of Hospitality, Tourism and Leisure, 9(1), 1-14.

Herrada-Lores, S., Iniesta-Bonillo, M. Á., & Estrella-Ramón, A. (2022). Weaknesses and strengths of online marketing websites. Spanish Journal of Marketing—ESIC, 26(2), 189-209. https://doi.org/10.1108/SJME-11-2021-0219

Hosahally, S., & Zaremba, A. (2023). A decision-making characteristics framework for marketing attribution in practice: Improving empirical procedures. Journal of Digital and Social Media Marketing, 11(1), 89-100.

Kalyanaram, G., Saini, G. K., Mony, S., & Jayasankaran, N. (2022). Behavioral response to online pricing: Empirical and managerial insights. Journal of Indian Business Research, 14(2), 167-185. https://doi.org/10.1108/JIBR-07-2021-0281

Karambut, F. (2021). The effect of marketing mix perception on the intention of online merchant financing. En Journal of Small Business Strategy, 31(3), 19-32.

Klioutchnikov, I. K., Kliuchnikov, Oleg. I., & Molchanova, O. A. (2020). Alliance of Commerce and Financial Intermediation with Social Networks: Problems and Prospects. IBIMA Business Review, 2020. https://doi.org/10.5171/2020.704163

Kuzyk, O., Kabanova, O., Chyrva, H., Vlasenko, D., & Komarnytska, H. (2023). Trends and perspectives on the impact of digital technologies on the efficacy of marketing communication. Financial and Credit Activity: Problems of Theory and Practice, 6(53), 471-486. https://doi.org/10.55643/fcaptp.6.53.2023.4259

McKee, S., Sands, S., Pallant, J. I., & Cohen, J. (2023). The evolving direct-to-consumer retail model: A review and research agenda. En International Journal of Consumer Studies, 47(6), 2816-2842. https://doi.org/10.1111/ijcs.12972

Miralles-Pechuán, L., Ponce, H., & Martínez-Villaseñor, L. (2020). A 2020 perspective on “A novel methodology for optimizing display advertising campaigns using genetic algorithms”. Electronic Commerce Research and Applications, 40. https://doi.org/10.1016/j.elerap.2020.100953

Moreira, I., Stenzel, P., Lopes, J. M., & Oliveira, J. (2021). Do digital influencers successfully contribute to reducing the gap between customers and companies? Brazilian Business Review, 18(6), 662-678. https://doi.org/10.15728/bbr.2021.18.6.4

Naik, R. B., & Singh, U. (2024). A Review on Applications of Chaotic Maps in Pseudo-Random Number Generators and Encryption. En Annals of Data Science, 11(1), 25-50. https://doi.org/10.1007/s40745-021-00364-7

Orzan, M. C., Burlacu, S., Florescu, M. S., Orzan, O. A., & MacOvei, O. I. (2020). The effects of online marketing on financial performance in the textile industry. Industria Textila, 71(3), 288-293. https://doi.org/10.35530/IT.071.03.1826

Palla, P. J., Kyriacou, E., & Zarkada, A. (2023). The effect of involvement on attitude formation and strength in the digital domain. Journal of Marketing Communications, 29(2), 137-160. https://doi.org/10.1080/13527266.2022.2154062

Pollák, F., Vavrek, R., Váchal, J., Markovič, P., & Konečný, M. (2021). Analysis of Digital Customer Communities in terms of their interactions during the first wave of the COVID-19 pandemic. Management and Marketing, 16(2), 134-151. https://doi.org/10.2478/mmcks-2021-0009

Ponzoa, J. M., & Erdmann, A. (2021). E-Commerce Customer Attraction: Digital Marketing Techniques, Evolution and Dynamics across Firms. En Journal of Promotion Management, 27(5), 697-715. https://doi.org/10.1080/10496491.2021.1880521

Praswati, A. N., Sukresna, I. M., Muna, N., & Muna, N. (2024). The adoption of business-to-consumer commerce for small and medium enterprises growth. En Uncertain Supply Chain Management, 12(3), 2051-2062. https://doi.org/10.5267/j.uscm.2024.2.001

Rangaswamy, E., Yong, W. S., & Joy, G. V. (2023). The evaluation of challenges and impact of digitalisation on consumers in Singapore. International Journal of System Assurance Engineering and Management, 15. https://doi.org/10.1007/s13198-023-02023-x

Raymond, M. A., Smith, H. R., & Carlson, L. (2024). Being inclusive means being accessible: Problems with digital media for visually impaired consumers. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 34(1), 5-18. https://doi.org/10.1080/21639159.2023.2280319

Romero-Sánchez, D., & Barrios, D. (2023). E-commerce adoption in the fruit and vegetable sector: an analysis in pandemic times. Innovar, 33(87), 59-72. https://doi.org/10.15446/innovar.v33n87.105505

Saldanha, A. (2023). Zepto – 10-min grocery delivery service. Emerald Emerging Markets Case Studies, 13(2), 1-15. https://doi.org/10.1108/EEMCS-10-2022-0372

Sampedro Guamán, C. R., Palma Rivera, D. P., Machuca Vivar, S. A., & Arrobo Lapo, E. V. (2021). Digital transformation of marketing in small and medium companies through social networks. Universidad y Sociedad, 13(3), 484-490.

Santana, Y. P. (2022). Binding relationship between digital marketing strategies and the failure of smes. guayaquil case study. Universidad y Sociedad, 14(5), 248-255.

Saura, J. R., Palacios-Marqués, D., & Barbosa, B. (2023). A review of digital family businesses: Setting marketing strategies, business models and technology applications. International Journal of Entrepreneurial Behaviour and Research, 29(1), 144-165. https://doi.org/10.1108/IJEBR-03-2022-0228

Sharif, A., Sulaiman, Z., & Chaudhry, A. A. (2022). Antecedents of Brand Loyalty Using Brand Personality as a Moderator in Social Media Brand Communities. International Journal of Industrial Engineering and Production Research, 33(3). https://doi.org/10.22068/ijiepr.33.3.9

Silva, E. S., & Bonetti, F. (2021). Digital humans in fashion: Will consumers interact? Journal of Retailing and Consumer Services, 60. https://doi.org/10.1016/j.jretconser.2020.102430

Song, Y., Escobar, O., Arzubiaga, U., & De Massis, A. (2022). The digital transformation of a traditional market into an entrepreneurial ecosystem. Review of Managerial Science, 16(1), 65-88. https://doi.org/10.1007/s11846-020-00438-5

Teofilus, T., Sutrisno, T. F. C. W., Hongdiyanto, C., & Wananda, V. (2020). A study of indonesian online marketplace: Information processing theory paradigm. Journal of Distribution Science, 18(8), 75-87. https://doi.org/10.15722/jds.18.8.202008.75

Varsha, P. S., Akter, S., Kumar, A., Gochhait, S., & Patagundi, B. (2021). The Impact of Artificial Intelligence on Branding: A Bibliometric Analysis (1982-2019). Journal of Global Information Management, 29(4), 221-246. https://doi.org/10.4018/JGIM.20210701.oa10

Vazquez, E. E. (2020). Effects of enduring involvement and perceived content vividness on digital engagement. Journal of Research in Interactive Marketing, 14(1), 1-16. https://doi.org/10.1108/JRIM-05-2018-0071

Villanova, D., Bodapati, A. V., Puccinelli, N. M., Tsiros, M., Goodstein, R. C., Kushwaha, T., Suri, R., Ho, H., Brandon, R., & Hatfield, C. (2021). Retailer Marketing Communications in the Digital Age: Getting the Right Message to the Right Shopper at the Right Time. Journal of Retailing, 97(1), 116-132. https://doi.org/10.1016/j.jretai.2021.02.001

Weinstein, A. T., Anti, K., & Ochoa, E. (2022). World’s biggest retailer launches Walmart Plus and customers have their say. Journal of Business Strategy, 43(6), 381-390. https://lc.cx/GfRiI0

Wu, Y., & Liu, Q. (2024). A Novel Deep Learning-Based Visual Search Engine in Digital Marketing for Tourism E-Commerce Platforms. Journal of Organizational and End User Computing, 36(1). https://doi.org/10.4018/JOEUC.340386

Yuan, C., Moon, H., Wang, S., Yu, X., & Kim, K. H. (2021). Study on the influencing of B2B parasocial relationship on repeat purchase intention in the online purchasing environment: An empirical study of B2B E-commerce platform. Industrial Marketing Management, 92, 101-110. https://doi.org/10.1016/j.indmarman.2020.11.008

Zhu, P., Liu, Z., Li, X., Jiang, X., & Zhu, M. X. (2023). The influences of livestreaming on online purchase intention: Examining platform characteristics and consumer psychology. Industrial Management and Data Systems, 123(3), 862-885. https://doi.org/10.1108/IMDS-07-2022-0430

Publicado
2024-08-13
Como Citar
Ruiz Pinto, M. F., Constante Portero, D. D., Alvarado Corti, A. B., & López Gamboa, D. S. (2024). O impacto do marketing digital em consumidores versáteis na era digital: uma análise bibliométrica. Religación, 9(42), e2401262. https://doi.org/10.46652/rgn.v9i42.1262
Seção
Ciências Administrativas