Característica de la preparación del personal para la gestión de conflictos en la organización
Palabras clave:
preparación del personal, impacto positivo en los desafíos, comunicación.
Resumen
El análisis de la competencia del personal, reflejado en los estándares profesionales, nos permite identificar las principales áreas de capacitación que tienen un impacto positivo en los desafíos del entorno externo. Al mismo tiempo, los empleados de la organización, por regla general, tienen diferente formación profesional y experiencia práctica. Desde esta perspectiva, se actualiza el fenómeno de la capacitación interna del personal, en virtud del cual la capacitación se lleva a cabo sobre la base de la organización y dirigida a lograr los objetivos para desarrollarla. La comunicación, como mecanismo para utilizar habilidades comunicativas que pueden tener efectos tanto positivos como negativos, ocupa una posición de liderazgo en las actividades profesionales del personal. Por lo tanto, está relacionado, en la mayoría de los casos, con conflictos, en particular, la falta de preparación y preparación del personal para manejarlos. Los investigadores participan activamente en la búsqueda de formas de prevenir y resolver conflictos, utilizando diversas formas de capacitación de posgrado, incluida la capacitación interna de la audiencia adulta.
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2. Acmeology - 2003: Methodological and methodological problems / Comp. and ed. N.V. Kuzmina, A.M. Zimichev -SPb.: St. Petersburg Academy of Acmeology, 2003 - Vol.9: [Text]. -2003. -323 p.
3. Ananyev, B.G. Personality, subject of activity, individuality. Directmedia Publishing, 2008 –134 p.
4. Antsupov, A. Ya. Conflictology / A. Ya. Antsupov, I. I. Shipilov. - M .: UNITI, 2007. - 490 p.
5. Bozhovich, L.I. Problems of personality forming: Selected psychological works / Ed. D.I. Feldstein. - 3rd ed. –M .: Moscow Psychological and Social Institute. Voronezh: NPO MODEK, 2001.– 352 p.
6. Burtovaya, E.V. Conflictology: textbook / E. V. Burtovaya. - M .: UNITI, 2003. - 512 p.
7. Ilyin E.P. - Differential psychology of professional activity - St. Petersburg: Peter, Peter Press 2008 -310 p.
8. Klimov, E. A. Psychology of professional self-determination: a textbook for universities / E. A. Klimov. - 4th ed., Sr. - M.: Academy, 2010. - 304 p.
9. Coser, L. A. Functions of social conflict / Transl. from English O. Nazarova; Under the ed. L. G. Ionin. - Moscow: House of Intellectual Books: Idea-Press, 2000. - 295 p.
10. Leontiev, A.N. Activity Consciousness. Personality / A.N. Leonti ev. - M .: Progress, 1983. - 365 p.
11. Lesher, O.V., Yabbarova L.V. Conflictological competence of a university teacher as a pedagogical condition for effective management of pedagogical conflicts // Bulletin of the Chelyabinsk State Pedagogical University. 2010. № 7. P. 170-177.
12. Novikov, D.A. Theory of management of organizational systems. 2nd ed. - M .: Fizmatlit, 2007. – 584 p.
13. Noskov, O. G. Psychology of Labor: Textbook. allowance for stud. higher studies, institutions / Ed. E. A. Klimova. - M .: Publishing Center “Academy”, 2004. - 384 p.
14. Platonov K. K. On the system of psychology. M., “Thought”, 1972. –216 p.
15. Raven, J. Competence in modern society. Identification, development and implementation. M .: Kogito-Center , 2002. - 400 p.
16. Ratnikov, V.P. (Ed.) Conflictology. Textbook. Moscow: UNITY-DANA, 2012. - 543 p.
17. Rubinstein, S.L. Basics of general psychology. / S.L. Rubinstein - St. Petersburg: Peter, 2004. - 720 p.
18. Silkin, A.V. Gaming technologies as a means of shaping the readiness of a future manager to crisis economic situations: dissertation ... Candidate of Pedagogical Sciences: Orenburg, 2011– 236 p.
19. Stolyarenko, L.D. Psychology of business communication and management / L.D. Stolyarenko. - Rostov n / D .: Phoenix, 2007. - 460 p.
20. Tonkov, E.E. Theoretical bases of pedagogical management of organizational conflicts (on the material of law enforcement): dis. dr. ped. Sciences / E.E. Tonkov. - Belgorod, 2000. - 434 p.
21. Ukhtomsky, A.A. Dominant. - SPb .: Peter, 2002.- 448с.
22. Tsoi L.N. Practical conflictology. - M., 2001. - 233 p.
23. Holland J. L. Explorations of a theory of vocational choice./ J. App. Psychol.- Vol.52, №l. 1985 -54-79p.
24. Moskowitz, G.B. Social Cognition: Understanding Self and Others. NY, NY: The Guilford Press, 2005.
25. Saarni, C. The development of emotional competence. New York: Guilford Press, 1999.
26. Shatilova, L. M., Borisova, V. V., & Kasatkina, O. A. (2018). Representation of the linguistic and cultural concept “lie” in the French and Russian language picture of the world. Opción, 34(85-2), 257-276.
27. Rezaei, M., & Nemati, K. (2017). The Impact of Purchase Intent, Word of Mouth Advertising and Skill Domain of Seller on Quality of Customer Relationship to Sale Life and Savings Insurance Policies (Case Study: Dana Insurance Co., Bushehr Province). Dutch Journal of Finance and Management, 1(2), 43. https://doi.org/10.29333/djfm/5819
28. Mollaei, B., Gorji, Y., & Rezaei, F. (2014). Comparison of Anxiety, Children, and Single with Two Children in Secondary Schools during the First and Second Year in the Academic Year 2013-2014 of Bandar Abbas, UCT Journal of Social Sciences and Humanities Research, 2(2): 127-130.
29. Araújo, C., Henriques, P. R., & Martini, R. G. (2018). Virtual Learning Spaces Creation Based on the Systematic Population of an Ontology. Journal of Information Systems Engineering & Management, 3(1), 07.
30. Godino, J. D., Rivas, H., Burgos, M., & Wilhelmi, M. R. (2019). Analysis of Didactical Trajectories in Teaching and Learning Mathematics: Overcoming Extreme Objectivist and Constructivist Positions. International Electronic Journal of Mathematics Education, 14(1), 147-161. https://doi.org/10.12973/iejme/3983
Publicado
2019-07-29
Cómo citar
Lesher, O. V., Baklykova, T. Y., Razumova, E. M., Vakhrusheva, I. A., Kaminsky, A. S., Velikanova, S. S., & Chernykh, O. P. (2019). Característica de la preparación del personal para la gestión de conflictos en la organización. Religación, 4(17), 145-150. Recuperado a partir de https://revista.religacion.com/index.php/religacion/article/view/373
Sección
Sur-Sur
